Building Reflexivity Using Service Design Methods

The transformative potential of service design rests on its ability to enable people intentionally shape institutionalized social structures. To avoid simply reproducing structures unconsciously, need reflexivity—an awareness existing Scholars suggest that the use methods can enhance people’s reflexivity. However, theoretical underpinning this effect remains unclear, which in turn limits realization design’s practice. In response, using an abductive approach combines and empirical inputs, we develop integrative framework explains mechanisms by increase current study contributes evolving discourse with alternative categorization methods, based their affordances for different modes also reveals underlying processes support work as materials transformation. This research supports a more thoughtful strategic development aims.